Address: Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No: 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: 03-2725 3000
At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people. Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers? Join us. We are Sutherland. Where people and process come together.
As a Part-Time Customer Support Representative, you will provide first class customer service to clients via phone and e-mail.
You are also expected to:
KEY RESPONSIBILITIES:
Phone: 03-2725 3000
At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people. Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers? Join us. We are Sutherland. Where people and process come together.
As a Part-Time Customer Support Representative, you will provide first class customer service to clients via phone and e-mail.
You are also expected to:
KEY RESPONSIBILITIES:
- Accept inbound calls;
- Use provided tools and resources to resolve customer issues;
- Adhere to client-defined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity, availability and quality requirements;
- Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
MINIMUM QUALIFICATIONS:
- Working knowledge on Microsoft Office applications
- Excellent written and verbal communication skills
- Strong Customer Service Skills
- Willing to be trained 8 hours a day
- Willing to work 8 hours on Saturdays and Sundays, Afternoon or Night shift, (weekday work is optional and will be a maximum of 4 hours only)